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What strategies might you employ to overcome these HIT usability challenges and concerns?
Reflect on your experiences with the integration of new
technology. How have these implementations affected the procedures
that you perform at work? As the end user, it can be easy to
overlook all of the important decisions that went into the finished
product that you see before you. In looking at the final data
management screens, you may find yourself at the crossroads of two
options. You may either 1) be ecstatic about the needed change that
this system brought, or 2) frustrated because you feel the system
brings new hurdles into your already busy day. If you have ever
experienced the latter option, the comment “I could have
implemented a better system than this” may resonate strongly with
you. Though research agrees that user input assists HIT designers,
the development and implementation of new systems is not as
straightforward as it may appear. HIT development teams find
themselves in constant phases of trial and error as they strive to
meet the needs of all users within the proposed development
timeline. Failure to achieve promised usability benefits can lead
to increased costs and job complications. Applying effective
strategies to overcome usability challenges is essential.
To prepare:
Review the Learning Resources, focusing on the TIGER
Usability and Clinical Application Design Collaborative.
Consider the “Best Practice Exemplars” provided in the course
text Nursing Informatics: Where Technology and Caring Meet.
Review “Case Study 1: A Usability and Clinical Application
Design Challenge” presented on page 238 of the course text Nursing
Informatics: Where Technology and Caring Meet.
Determine the causes of the noted usability challenges (i.e.,
human factors, ergonomics, human-computer interaction), as well as
potential usability concerns experienced by staff during
implementation. Consider the possible design failures that lead to
the usability challenges.
What strategies might you employ to overcome these HIT
usability challenges and concerns?
By Day 3 post a cohesive response to the following:
Place yourself in the role of the clinical administrator
tasked with implementing the case study’s new health information
technology system.
Evaluate the usability challenges that you faced during
implementation as well as the factors that caused these challenges.
Determine whether these challenges were a result of
implementation or design.
Formulate strategies for overcoming these usability
challenges.
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