Question description
Take some time to think about challenges you have
communicating with other people. These difficulties may involve
strangers and acquaintances, friends, family members, or people at
school or work. You may identify situations that involve specific
individuals or general circumstances. Some examples include having
trouble starting a conversation with someone you have never met,
saying “no” when your sister asks to borrow money, or participating
in meetings, even when you have a question or contribution to the
discussion.
1A. What are your “I can’t” communication behaviors?
Make a list of 4-8 challenges relating to your interpersonal
communication that you feel require attention because you “can’t”
seem to do these well.
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I can’t ask my friends for favors when I need their help.
I can’t discipline my daughter without becoming angry.
I can’t say “no” when my boss asks me to work overtime.
I can’t address employees directly or clearly when corrective
action is needed.
I can’t stop coming across as sarcastic in my conversations
with others.
I can’t keep my staff focused on the discussion at hand
during meetings.
I can’t accept constructive criticism without becoming
defensive.
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the page.
When you have completed your list, describe each “I can’t”
behavior in detail (1-2 paragraphs each), and provide examples to
illustrate why you included each behavior in this list.
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“I can’t say no to a family member if he or she asks for my
help.”
Unless I have a really good excuse, I can’t say no when a
family member asks me to do something. Even though I often feel
like I am being taken advantage of, I still feel obligated to help.
Our family is very close and we do a lot of things for each other,
but my family members tend to ask me to do the things that nobody
else wants to do or is willing to do. It has become expected that I
will do the things that others will not.
Last week, I used a vacation day and cancelled personal plans
on two separate days to tend to family business. On Tuesday, I took
my grandmother to the doctor for an outpatient surgical procedure
because my mother had an important business meeting that day. On
Saturday, I cancelled a dinner with old friends to look after my
three-year-old niece so that my brother and sister-in-law could
celebrate their anniversary.
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to the page.
1B. What are your “I won’t” communication behaviors?
Now read your list of “I can’t” communication behaviors aloud
and consider each one carefully. Go back and read each behavior
aloud again, but this time, substitute the word “won’t” for
“can’t.” (“I won’t ask my friends for favors when I need their
help.”)
Be honest with yourself – were there behaviors on your list
for which the word “won’t” seemed more accurate than the word
“can’t?” Probably so, because there are very few communication
behaviors which people are physically unable to do. “Won’t”
suggests that an element of choice is involved.
Make a list of any statements that you revised to say, “I
won’t,” and describe for each why it is more accurate than the
original “I can’t” statements. Eliminate any “I won’t” statements
from consideration for this project.
1C. What are your “I don’t know how to” communication
behaviors?
Now go back to your remaining “I can’t” communication
behaviors and try substituting, “I don’t know how to” for the words
“I can’t.” Instead of saying, “I can’t keep my staff focused on the
discussion at hand during meetings,” try saying “I don’t know how
to keep my staff focused on the discussion at hand during
meetings.”
It is important that you do not take the phrase “I don’t know
how to” too literally. You may find that you do know how to do some
of the things on your list, but you don’t know how to change from
your existing poor habit to an improved communication behavior.
View Answer (Links to an external site.)
“I don’t know how to say no to a family member when they ask
for my help” might sound strange to some. Of course you know how,
you just say “no.” In reality however, saying no may not be that
easy, it may not be your habit, may not come naturally, and so
forth. In addition, you may not recognize that there is a time for
“yes” and a time for “no” and part of rectifying this communication
behavior is establishing criteria by which you evaluate the
appropriateness of saying yes or no given the circumstances. Then,
you develop the necessary skills, language, and so forth to say no
effectively.
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to the page.
Make a list of any statements you revised to say, “I don’t
know how to,” and describe for each why this is more accurate than
the original “I can’t” statements. If there are any issues that you
still feel belong on your “I can’t” list, include a narrative to
describe why.
The “I don’t know how to” items on your list are the ones to
consider for this project. These are the ones you can expect to
change by taking this course. Select one of these problem areas to
work on for the remainder of the course and for the purpose of this
report. Describe your process for eliminating additional “I don’t
know how to” items to narrow your list to the one issue that you
finally selected for the project.
1D. Write a narrative describing how you eliminated those
that remained in the “I don’t know how to” category to decide on
the one issue you selected for your project.
1E. Write a clear statement of the communication behavior you
will address with this project and the person or people who you
will be communicating with for this project. For example: “I
don’t know how to say no when my brother asks to borrow money.” It
is critical that you will have interaction with this person or
these people identified in 1E over the next eight weeks.
Please see the box below for a list of each section that is
due for this report. Please put your name on your paper and label
each section clearly.
Deliverables
Narrative Report for CCC Part 1:
In this report describe in detail how you chose this one
communication problem area you intend to change. Use the process
described above as a framework for this narrative and include in
Part 1 of your report the following items:
1A. Your original list of “I can’t” behaviors, and a 1-2
paragraph description/example for each behavior.
1B. Your list of the behaviors that more accurately fit the
“I won’t” category, along with a narrative describing why you feel
they belong there instead.
1C. Your list of issues that more accurately fit the “I don’t
know how to” category, along with a narrative describing why you
feel they belong there instead. If applicable, describe why you
left certain issues in the “I can’t” category.
1D. A narrative describing how you eliminated those that
remained in the “I don’t know how to” category to decide on the one
issue you selected for your project.
1E. A clear statement of the communication behavior you will
address with this project. For example: “I don’t know how to say no
when my brother asks to borrow money.”
Week 1: Project Part 1
Week 1: Project Part 1
Criteria
Ratings
Pts
This criterion is linked to a Learning Outcome 1A
7.0 pts Paper addresses all aspects the question in a
narrative paragraph.
6.0 pts Paper addresses most aspects of the question in
a narrative paragraph.
5.0 pts Paper addresses some aspects of the question in
a narrative paragraph.
3.5 pts Paper addresses few aspects of the question in a
narrative paragraph.
0.0 pts No effort
7.0 pts
This criterion is linked to a Learning Outcome 1B
7.0 pts Paper addresses all aspects the question in a
narrative paragraph.
6.0 pts Paper addresses most aspects of the question in
a narrative paragraph.
5.0 pts Paper addresses some aspects of the question in
a narrative paragraph.
3.5 pts Paper addresses few aspects of the question in a
narrative paragraph.
0.0 pts No effort
7.0 pts
This criterion is linked to a Learning Outcome 1C
7.0 pts Paper addresses all aspects the question in a
narrative paragraph.
6.0 pts Paper addresses most aspects of the question in
a narrative paragraph.
5.0 pts Paper addresses some aspects of the question in
a narrative paragraph.
3.5 pts Paper addresses few aspects of the question in a
narrative paragraph.
0.0 pts No effort
7.0 pts
This criterion is linked to a Learning Outcome 1D
7.0 pts Paper addresses all aspects the question in a
narrative paragraph.
6.0 pts Paper addresses most aspects of the question in
a narrative paragraph.
5.0 pts Paper addresses some aspects of the question in
a narrative paragraph.
3.5 pts Paper addresses few aspects of the question in a
narrative paragraph.
0.0 pts No effort
7.0 pts
This criterion is linked to a Learning Outcome 1E
7.0 pts There is a clear, concise single sentence
communication behavior.
6.0 pts There is a communication behavior but it may be
unclear or wordy.
5.0 pts There is a communication behavior identified but
it is not actionable.
3.5 pts The communication behavior is not written in
sentence form and provides no action for the project.
0.0 pts No effort
7.0 pts
This criterion is linked to a Learning
Outcome Writing
5.0 pts Throughout the whole work, the writing · actively
engages with the topic · is free of major errors in grammar,
spelling, and punctuation · demonstrates strong word choice and
sentence variety
4.0 pts Throughout most of the work, the writing ·
actively engages with the topic · is free of major errors in
grammar, spelling, and punctuation · demonstrates strong word
choice and sentence variety
3.0 pts Throughout some of the work, the writing ·
actively engages with the topic · is free of major errors in
grammar, spelling, and punctuation · demonstrates strong word
choice and sentence variety
2.0 pts Throughout little of the work, the writing ·
actively engages with the topic · is free of major errors in
grammar, spelling, and punctuation · demonstrates strong word
choice and sentence variety
0.0pts No effort
5.0 pts
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